You may have a multi-million dollar marketing campaign, but it can quickly be undone with one bad interaction from your staff. Most businesses know this, and train their customer service staff accordingly. But have you trained your drivers? Getting your goods and services to the customer’s doorstep can’t be neglected. Getting it there on time and cheerfully is even more important. And when it’s done right, the result can be new – and renewed – business for your company.
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