We’re excited to share that we received an 85 Net Promoter Score (NPS), a customer-set benchmark that measures just how likely our customers are to recommend us to a friend. Our customers are surveyed and asked to complete a two-question survey to better gauge customer loyalty.
NPS is important because it helps us determine ways to retain our valuable customers and improve our service.
This is the highest NPS score we’ve received to date. To give you a better idea of what is considered a high NPS score, Apple, a customer loyalty champion, received a 72.
We’re honored to share this accomplishment with our customers, who we’d like to thank for participating in the survey. Your feedback is essential to the continued delivery of high-quality service and catering.
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